Children’s Long Term Support (CLTS) Support and Service Coordinator Job Announcement

Position Summary
The mission of Avenues to Community, Inc. (Avenues) is to ensure people with disabilities and older adults have the opportunity to lead self-determined lives. Since 2001, Avenues has provided Case Management and Support Broker services through various Medicaid Waiver funding contracts and through private pay arrangements.

Under contract with Dane County Department of Human Services, Avenues has multiple full-time positions available for Support and Service Coordinators serving children with disabilities, ages 0 – 18, who are eligible for the Children’s Long-Term Support (CLTS) Waiver Program.

Duties and Responsibilities
CLTS Waiver Program support and service coordination is the provision of services to locate, manage, coordinate and monitor all covered supports and services, other program services, regardless of their funding source, and informal community supports for eligible children and their families. This service also includes assisting applicants and participants with establishing Medicaid financial, nonfinancial and functional eligibility, and all other aspects of an individual’s CLTS Waiver Program eligibility. Support and service coordination also includes assisting the participant to access Early and Periodic Screening, Diagnostic and Treatment (EPSDT) benefit (known as HealthCheck in Wisconsin), Medicaid State Plan services, as well as school-based special education services through the Department of Public Instruction and rehabilitation or college and career ready services through the Department of Workforce Development, Division of Rehabilitation.

Beyond the participant’s person-centered plan development and other monthly case management activities, the Support and Service Coordinator’s role includes the primary responsibility of assuring the participant’s health, safety and welfare. This service includes coordinating or facilitating access to all services and supports, both formal and informal, which are needed by the child and family to meet their identified outcomes. This includes locating, managing, coordinating and monitoring a full range of services and educational assessments, as well as informal supports, consistent with the child and family’s assessed needs, in a planned, coordinated, and cost effective manner. The Support and Service Coordinator assures that services are delivered in accordance with waiver program requirements, and the child’s assessed needs and outcomes. This service also includes an assessment of the family’s needs so they may adequately support their child in the home or other community setting. 

The Support and Service Coordinator facilitates establishing and maintaining the child and family’s individualized support system. Services provided to children include assuring effective implementation of the child and family’s support plan; developing, implementing, and updating the family-centered transition plan, and coordinating across systems, in order to meet the assessed needs.

To be considered for this full-time, salaried position, applicants must have a bachelor’s degree in Social Work, Rehabilitation Counseling Psychology or related field. A master’s degree is preferred. Applicants must also have a minimum of one-year work experience supporting individuals with disabilities, preferably in service coordination or case management. Strong verbal and written communication skills, as well as the ability to organize and prioritize multiple tasks, are essential. Spanish or Hmong language proficiency is a plus. Must be self-motivated and have the ability to work from home with a high degree of autonomy. A valid driver’s license and proof of auto insurance is also required. A criminal and caregiver background check will be conducted on all applicants.

Salary and Benefits
Starting salary of $47,000 with excellent benefits including health and dental insurance, 401K, sick and vacation time.

Equal Opportunity Employer
Avenues is a non-profit organization and an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


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